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Customer Experience Academy

The MCC Customer Experience Academy provides participants the following opportunities:

2021-2022 Courses begin September 7, 2021!

Course Schedule

Fall 2021

Winter 2021

Spring 2022

Meet the ACADEMY Team:

Deb Gaspard
Deb Gaspard
M.B..A., B.A.
MCC Director of Marketing & Entrepreneurship Programs
Fort Omaha Campus | (531) 622-8255
dmgaspard@mccneb.edu

Tammy Madsen
Tammy Madsen
Ed.D., M.B..A., B.S., aPHR
MCC Director of Business Administration & Management Programs
South Omaha Campus | (531) 622-2496
tmadsen1@mccneb.edu

MCC Business is pleased to welcome the North End Teleservices Quality Assurance Team to the 2021-2022 Customer Experience Academy!

NorthEnd Teleservices

The Customer Experience specialization provides the educational background for those interested in pursuing the Certified Customer Service Professional (CCSPr) designation offered through the National Customer Service Association.

NCSA - National Customer Service AssociationCCSP - National Customer Service Association