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Customer Experience


Customer service professionals interact with customers and clients by providing and collecting information, processing orders, handling complaints, and answering questions.  Within the organization, administrative service managers support the needs of customers and clients through many functions including planning, directing, and coordinating activities. Employment of administrative service managers is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations. 

Job & Salary Outlook

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Degrees & Certificates Offered

Academic Pathway (Fall 2021): Students may use the Customer Experience Career Certificate as a pathway to further education in completion of the following Certificates and Degrees:



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Deb Gaspard, Instructor
M.B..A., B.A.
MCC Business Administration Faculty
(531) 622-8255

Additional Information

Proffessional Credential

The Customer Experience specialization provides the educational background for those interested in pursuing the Certified Customer Service Professional (CCSPr) designation offered through the National Customer Service Association.  

NCSA - National Customer Service AssociationCCSP - National Customer Service Association